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01543 250 506

FAQ's

Q. How long will my order take from start to finish?

A. This can depend on what you have ordered and the quantity.  As a guide we advise:

Printed Clothing - 5 to 7 working days

Embroidery - 5 to 7 working days

As long as stock is available from our manufacturers, we try our very best to keep to this production time scale.  We like to allow an extra 2/3 days on new orders to allow for sampling and approval.  Faster delivery is available where production allows for rush jobs.

 

Q. Will you personalise my own clothing?

 A. Yes!  We will happily print or embroider your own clothing.  Just remember though, we have a complete clothing range from sports kits to high viz vests at some very competitive prices.

 

Q. What is the normally order process?

A. We normally respond to all new quotation requests within 24hrs.  From there, if all is agreed we will ask for any designs you have to be send over so we can prep for either print or embroidery (or both).  For embroidery we will usually sewout a sample for approval (2/3 days) and progress through production from there.  If printed, we will try to supply a print visual in the same time frame so everything gets progressed together.

 

Q. When do I pay for my order and do you offer credit terms?

A. On first orders we will require payment up front.  Continued orders will be payment on collection or before shipping.  Credit terms of either 14 or 30 days are available on request and are subject to credit checks.  Please ask for details of our credit application forms.

 

Q. Do you delivery nationwide or just locally?

A. Our customer base stretches throughout the UK so need to offer a UK service.

 

Q. Do you offer "trade prices" for commission work?

 A. Yes!  We have several trade re-seller customers.  Contact us for a quotation.

 

Q. I only want 1 item of clothing.  Is that possible?

A. Normally, Yes!  We are perfectly set up to personalise either 1 or 1,000+ normal garments so we don't mind.  Be aware you may pay more for just 1 off items.

The only things we have minimum preferences are:  Cap embroidery - 8 minimum;  Screen Print - 20 minimum (depending on the number of colours)

 

Q. Do you have an minimum print or embroidery charge?

A. Producing just 1 print or embroidery can be time consuming as the set up times are often the same as producing 100!  With this in mind we have a minimum total invoice value of £5.00 plus VAT for print and embroidery.  Approx 3 standard embroideries is normally enough to put the charges over this value.